There are a number of ways that Catalyst Fundraising helps the charity sector to raise more money from delivering event programs. For example, we help by reviewing current event portfolios, identifying gaps and opportunities, and clarifying a charity’s priorities. We help by going through what our clients do with a critical eye – fine-tuning here, tweaking there - to make an immediate and positive impact on income and the future sustainability of an events program. We run planning or brainstorming events workshops and we help with marketing and operational plans.
We help develop short- and long-term strategies, we mentor fundraisers – we coach, teach, nudge and help them achieve success – or we simply provide a sounding board.
In the instances where we analyse data, we are committed to protecting individuals’ personal information, as well as being open and honest about how we collect, store and use personal data. We know that personal information needs to be kept safe, and we never give or sell any personal data or information to other organisations.
Catalyst Fundraising Limited is a company limited by liability registered in England and Wales 08863457 we are the data controller and therefore responsible for the data we collect on you. We may on occasion also be a data processor, you can request further details about this from us.
Making a complaint
If you have any feedback or would like to make a complaint about how we handle your personal information, please contact us so we can investigate and address your concerns. For how to make a complaint, please email us at email@example.com. You also have the right to complain about how we collect and use your personal information to the UK data protection regulator, The Information Commissioner’s Office (ICO).
Why we use your personal information
We will only process and use your personal information where we have a legal basis to do so and will always respect your rights.
Where we use your information, it may be because you have consented the charity concerned and its trusted partners associated with delivering events doing so or because we consider we have a legitimate interest to do so. Where we do rely on a legitimate interest to use your information, we will always ensure that this is done in a way so as not to be intrusive or cause distress, and that respects your rights. Other reasons may include using information because we have a legal obligation to do so or because we have to fulfil contractual obligations.
Examples of why we use your personal information include:
You have given us your consent or you gave consent to another controller with whom we are contractually linked to use the information for a specified purpose.
You have expressed interest by completing a registration form to take part in an event and to hear updates about an events programme.
We have a legal obligation to use your information.
We also reserve the right to apply our legitimate interest wherever we believe it is appropriate but we promise that we will never do this in an intrusive way and will always respect your rights and freedoms when doing so. Some examples of when we would rely on our legitimate interest include:
- To pursue the organisational aims and objectives of our charity partner;
- To ensure our charity partner meets their regulatory requirements as a charity;
- To manage our ongoing relationship with our client and anyone we work with;
- To manage relevant financial transactions and prevent fraud.
What personal information we collect
The personal information we collect about you will depend on how and why you are engaging with us. It includes (but isn’t limited to):
Your name, address, telephone number, date of birth, motivation for supporting the charity, some health information and email address.
Other information you provide to our charity partner from time to time which is relevant and necessary for us to collect and process. For example, the events you have participated in.
We may also collect information about your activity online when you visit our charity partner’s website and when they send you an email.
If you shared with us any sensitive information, the information you have provided will be kept by Catalyst Fundraising Limited and will be treated with the strictest of confidence. It will not be shared with a third party without your consent unless we have a statutory obligation to do so, or there are concerns for your safety which Catalyst Fundraising Limited has a duty to report to the relevant authority in order for appropriate action to be taken.
How we use your personal information
We use your personal information for the following purposes:
To respond to or fulfil any requests, complaints or queries we receive from you.
To manage your contact preferences. If you ever want to change the way we or our charity partner keep in touch, just let us know by emailing firstname.lastname@example.org or calling us on 07751 373210
To support our charity partners with their recruitment.
To undertake the core activity of Catalyst Fundraising Limited.
To make better decisions, communicate more efficiently and develop a better understanding of our charity partner’s audience. This might involve non-intrusive profiling and data segmentation and may encompass using information found in the public domain to understand your likes and preferences better so that our communications with you are as relevant as possible. We do profile your information in this way but we also uphold your privacy by not sharing the information or the outcome with any third parties. External data sources we use might include publicly available information such as Companies House, Charity Commission and other charity registers, Who’s Who and Debrett’s guides, Electoral RollRegister, reputable newspaper articles, publications, company websites and biographies on professional networking sites as well as geographic and demographic information based on your postcode. If you would prefer us not to use your data in this way please let us know by emailing email@example.com or calling us on 07751 373210
To create anonymous and aggregated reports about a client’s supporters.
To target our digital and social media marketing. This could include securely providing contact details such as your name and email address to digital advertising networks or social media companies such as Facebook, Google and Twitter. For example, we may use your information to enable us to display adverts to you, or to potential supporters who have similar characteristics to you.
For our internal purposes such as management, research, analytics, organisational reporting, and ways that will improve efficiencies.
To prevent and detect criminal activity and fraud.
To comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests, to operate our systems properly and to protect ourselves, those we support, our supporters, our employed and funded staff and to solve any customer disputes.
To help the emergency services if required.
Who we share your personal information with
We never give or sell any data or information to other charities, companies or organisations. However, there are some circumstances where we would share your data with third parties. For instance:
If we are legally required to do so, e.g. court order, law enforcement agency pursuing an investigation.
If we believe it necessary to protect or defend our rights or the personal safety of our personnel or the person we support.
Information has to be sent to HMRC as part of any declaration process.
International transfers of your personal information
The General Data Protection Regulation (GDPR) states that we must let you know if we send your information outside of the European Economic Area (the EEA, i.e. the 28 European Union Member States, as well as Iceland, Norway and Liechtenstein), which do not always provide the same level of data protection as the UK, for the purposes of achieving our aims and objectives as a charitable organisation. When we do make such transfers, we have provision in place with our providers, including suitable security measures, to ensure that your personal information is protected in accordance with EU GDPR standards.
Keeping your personal information up to date
We will use publicly available sources to ensure that the information we hold is accurate and up to date. For example, where you have signed up for a redirection service, we will use the Post Office’s National Change of Address database to keep in touch. We may use other services to cross-check the accuracy of the contact details we hold for you as required of us by the GDPR.
How long we keep your personal information
The periods for which we keep your information depend on the purpose for which your information was collected. We will not keep your personal information for longer than necessary for the organisation’s purposes or for legal requirements.
In most cases, we will hold your information for a period of up to seven years from the end of your relationship with the charity who shared your information with us for the purpose agreed under contract and in accordance with our data retention policy. In some circumstances, this will be shorter. For example, information related to recruitment of staff and unsuccessful job applications is destroyed after six months. In circumstances relating to employed staff, this will be longer, for example, pension information of former employees. If you would like to know how long we will hold any specific information, then please contact our Data Protection Lead at firstname.lastname@example.org and we will provide you with further details.
Access and control over your personal information
You have a right to know what personal information we hold about you. If you'd like a copy of this information, please contact our Data Protection Lead. We will not charge you for processing your request and supplying your information to you and we are legally bound to deliver this information in a format of your choice within ONE month.
You have the right to request that we correct inaccurate and/or incomplete personal information we hold about you. If our records are incorrect or incomplete, please let us know.
If you have given our charity partner your consent to process your information, you can withdraw or restrict it whenever you wish by contacting us. You will be offered the right to withdraw your consent (opt out) to every type of communication we or our charity partner sends you.
In certain circumstances, you may request that we erase your personal information we hold about you (right to be Forgotten). This will mean we may not recognise you should you decide to support us in the future. For further information and to understand your options please contact our Data Protection Lead at email@example.com
How we protect your personal Information
We maintain the highest standards of data privacy and security to protect your personal details and other information about you because we want you to feel completely confident about engaging with us. We regularly review our processes and procedures to protect your information from unauthorised access and use, accidental loss and/or destruction.
Sometimes we use other organisations (known as ‘data processors’) to process your personal information on our behalf. We don’t allow them to use this information for their own purposes and they have to follow our strict instructions whilst complying with appropriate security measures. We constantly assess their security measures when we bring them on board and we continue to monitor their compliance throughout the time we use their services.
How to complain about our processing of your data;
If you feel that your data has been handled incorrectly, or you are unhappy with the way we have dealt with your query about the way we use your personal data, you have the right to complaint to the Information Commissioner’s Office (ICO) which regulates the use of information in the UK.
You can call them on 0303 123 1113 or go online to www.ico.org.uk/concerns
If you are based outside the UK you have the right to complaint to the relevant data protection supervisory authority in your country.
If you would like to discuss any aspect of this policy or the way Catalyst Fundraising processes your information please contact firstname.lastname@example.org or 07751 373210.